TERMS AND CONDITIONS

JANUARY 2021

SUSSEX SHORT LETS – EAGLE OWL PROPERTY LTD/WORTHING STAYS LTD

Worthing & Crawley Properties

Contracting parties
These terms and conditions govern the contract between Sussex Short Lets – Eagle Owl Property Ltd
(registered office: 55, Bracken Road, Thetford, Norfolk – Registered No: 10100699) or Worthing Stays Ltd ( Registered No: 13011243, Registered Office for all: 6, Hangleton Way, Hove, East Sussex, BN3 8AG) and you person making
the booking including all adult members of your party who will be staying in any of our apartments/houses.
Your stay with us is not intended to confer exclusive possession on either the client or guest nor to create
the relationship of landlord and tenant between Sussex Short Lets – Eagle Owl Property Limited and either
the client or the guest. Neither the client nor the guest will be entitled to any tenancy, or any short assured
or assured tenancy, or to any statutory protection under the Housing Act 1988, or to any other statutory
security of tenure now or upon the determination of this agreement. Rates are subject to change without
notice and VAT is charged as appropriate.
Agreement for Occupation
The managing agent permit the client to occupy the property, such occupation being by the guest
personally only and to use the owners’ furniture and effects for the accommodation period. All visitors to
the apartment are the responsibility of the guest.
You must be 18 years or over when you book your accommodation. Your booking is made as a consumer
and you acknowledge that no liability can be accepted for any losses suffered or incurred by you.
We reserve the right to refuse to accept any booking for whatever reason.
If you want to increase your length of stay then we will do everything possible subject to availability of
accommodation to find something suitable for you. It must be borne in mind that this may not always be
possible.
If the number of people permitted to occupy an apartment is exceeded (which would be in breach of Health
and Safety Regulations) we reserve the right to move excess occupants and charge for additional
apartments or require the excess occupants to vacate the property.
Check In, Availability & Booking
Check in is between 3pm and 9pm on the day of arrival. If you need to check in outside of these hours, this
must be arranged in advance. Apartments must be vacated by 11am on the day of departure unless
otherwise agreed in advance. Failure to vacate by this time may result in further charges.
Desired availability of accommodation at the rates shown on the website may be limited and/or restricted
to certain periods. For booking Information call Sussex Short Lets – Eagle Owl Property Ltd on +44
7941645349. Our reservations team are available to take your booking Monday – Friday 9.00 am until
5.30pm. You will be asked to secure your booking with either a credit or debit card in addition to a deposit.
Booking Information
Call Sussex Short Lets – Eagle Owl Property Ltd on +44 7941645349 or book on-line at w
ww.eagleowlproperty.co.uk. You will be asked to secure your booking with either a credit or debit card in
addition to a deposit.
Deposit
A security deposit of 25% will be required to secure the booking confirmation. Please note all deposits are
non-refundable.
A pre-payment of £200 will be taken to cover any damage made to the property. Any bookings over 4
weeks will be required to pay an agreed amount for a deposit and is returned after checkout and inspection.

TERMS AND CONDITIONS
Cancellation and Amendments
PLEASE NOTE: All cancellations and amendments must be made in writing. A charge will be levied in respect
of reservations, which are subsequently cancelled, or in the case of non-arrival.
In the case of bookings for the duration of 1 – 14 nights we will require 14 days notice of cancellation in writing
prior to the arrival date and for bookings of 15 nights or more 28 days notice of cancellation in writing prior to
the arrival date. If the appropriate cancellation notice is not given in writing prior to the proposed arrival date
the total cost of the accommodation will be charged, unless we are able to re-let the accommodation at the
same rate. We recommend that appropriate insurance is taken out especially for longer stays.
Whilst every effort is made to fulfill, your requests, unfortunately we cannot guarantee these and failure to
do so will not constitute a breach of contract. In the unlikely event that we have to change or cancel your
reservation, we reserve the right to do so.
However, you have the right to accept the changed arrangements as notified or cancel your reservation and
receive a full refund of monies paid. Sussex Short Lets – Eagle Owl Property Ltd/Worthing Stays Ltd will be
under no further obligation or liability for losses or expenses arising from the cancellation. There are no
further circumstances for which Sussex Short Lets – Eagle Owl Property Ltd/Worthing Stays Ltd will be liable
for a refund.
Car Parking
Car parking is free after 6pm if in a permit only area and free for on street parking; parking is at the
customer’s risk.
Cleaning
Unless otherwise agreed, the property is booked on a self-catering basis. For stays in excess of one week,
the price will include a full clean of the apartment including linen and towel change. Please note the weekly
clean will not include the washing of dishes or removal of excess rubbish. The apartments are to be left in a
clean and tidy manner, failure to do so will result in an additional cleaning charge of £75.00 and this amount
will be charged to the credit/debit card provided.
We are able to provide extra bed linen and towels by prior arrangement but an additional charge will apply.
Lost Keys
A charge of £75 will be made for any lost keys.
Complaints and Comments
Any complaint or comment regarding your stay should be made to our office. Please kindly note complaints
are more easily resolved while you are still in the property.
Please telephone the office on +44 7491645349 or email on enquiries@eagleowlproperty.com during office
hours. Monday to Friday 9.00 to 5.30 pm.
Damages
Sussex Short Lets – Eagle Owl Property Ltd/Worthing Stays Ltd reserves the right to charge your credit card
or invoice you for any theft of or damage caused to hotel property during your
stay. We will provide you with full breakdown of such charges which may include an administrative fee to
recover our costs.
We also reserve the right to cancel any booking should you or any members of your party create a serious
disturbance to any other guests or adjoining neighbours.
General Information
Although every effort has been made to ensure the accuracy of the information provided, we cannot accept
responsibility for any errors or omissions, and reserve the right to vary, amend or cancel any of the
information should we find such alterations necessary.

TERMS AND CONDITIONS
Sussex Short Lets – Eagle Owl Property Ltd/Worthing Stays Ltd cannot be held responsible for events beyond
its control or the control of its suppliers (such as fire, strikes, industrial action, technical problems with
transport and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity
or itinerary, which is caused as a result of such events.
Sussex Short Lets – Eagle Owl Property Ltd/Worthing Stays Ltd excludes all loss of valuables and damage to
property and any direct, indirect or consequential losses suffered by you, other than death or personal
injury resulting from a negligent act or omission by Sussex Short Lets – Eagle Owl Property Ltd/Worthing
Stays Ltd, its officers or employees. If you have valuable items please discuss this with a member of staff on
arrival. Your statutory rights remain unaffected.
Insurance
Guests and visitors are advised to ensure their own insurance covers any loss or damage to personal
property during their stay and to ensure adequate personal and travel insurance is taken out.
Occupancy
The apartment is to be occupied only by the persons detailed on the booking form. We reserve the right to
charge an additional fee if it is found that there are persons occupying the apartment who are not included
on the booking form and reserve the right to ask the entire party to vacate the premises. In these
circumstances we also reserve the right to retain the damage deposit and there will be no refund for
unused days.
In the event of any complaints of noise or disrespect and damage to the property, we reserve the right to
require guests to vacate the premises with immediate effect, and with no compensation for unused days.
We reserve the right to decline any bookings where we have reason to believe that the customer will not
use the apartment responsibly. This could include behaviour contrary to good morals and public order.
Pets
Are permitted strictly by prior arrangement only.
Pricing
Prices are available on our website and are subject to change without notice, however, your price is
guaranteed once you have received confirmation. If you are a business customer we may be able to offer
credit terms up to 28 days. Please refer to your invoice.
Right of Entry
Employees of Sussex Short Lets – Eagle Owl Property Ltd/Worthing Stays Ltd or nominated person shall be
allowed access to the property at all reasonable times for purposes of inspection or to carry out any
necessary repairs or maintenance.
Smoking
Please be advised that all of our apartments are non-smoking. Smoking areas are available for you outside
of the property. Failure to comply with our non-smoking policy will result in a £150 cleaning charge.
Security Statement
If you are booking online, your credit card and booking details are taken through a SSL secure browser
connection and the information is directly encrypted by “public key encryption” to a separate computer.
Privacy Statement
Your address and credit card details are kept merely for the informational purposes of the credit card
company and the address details are not passed on to any other third parties. Any other information that
we keep about you is held and used strictly in accordance with the Data Protection Act 1998 and Sussex
Short Lets – Eagle Owl Property Ltd/Worthing Stays Ltd registration under that Act.

TERMS AND CONDITIONS
Disclaimer
Use of the staircase to the attic room at Pavilion House is strictly not permitted. The Management/ Eagle
Owl Property Limited & Worthing Stays Limited will not accept responsibility for any accidents or losses if
the attic room is used and any damage to the property will be invoiced to the guests.
Eagle Owl Property Limited is registered in England and Wales as a Private Limited
Company, Registered No: 10100699, Registered Office for all: 55, Bracken Road, Thetford, Norfolk, IP24 3DZ

Worthing Stays Limited is registered in England and Wales as a Private Limited Company, Registered No: 13011243, Registered Office for all: 6, Hangleton Way, Hove, East Sussex, BN3 8AG